Cancellation, Refund and Returns Policies

Below you will find information on our cancellation, refund and return policies. Please read the appropriate section.

Cancellation

STOCK PRODUCTS:

  • Stock products qualify for free cancellation only if canceled within 24 hours of order entry.
  • After 24 hours of order entry, canceled stock products will be subject to a 25% cancellation fee.

BUILT-TO-ORDER PRODUCTS:

  • Built-to-order products qualify for free cancellation only if canceled within 48 hours of order entry.
  • After 48 hours of order entry, canceled built-to-order products will be subject to a 50% cancellation fee.

CUSTOM PRODUCTS:

  • Custom products are quoted and built specifically to the requirements of the customer, which may include completely custom product design or private-labeled versions of standard products for OEM customers. Custom products are non-cancellable at any time after the order is placed.

Refunds

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Additional non-returnable items:

  • Gift cards

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted:

  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5-7 business days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at sales@broncodesign.com.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@broncodesign.com and send your item to: 186 Jefferson Pike La Vergne, TN 37086.

Shipping returns

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at sales@broncodesign.com for questions related to refunds and returns.